Terms & Conditions


Silkrute Terms & Conditions (Terms of Use)

This document contains Terms of Use (Terms and Conditions) that each user must agree to before using any of Silkrute's services. It's an electronically generated agreement and doesn't require any physical (or digital) signature whatsoever. As soon customers visit Silkrute.com, browses different web pages, or uses any service, they agree to the Terms and Conditions mentioned below. By agreeing to the policies of Silkrute's "Terms and Conditions" agreement, you also agree to all the other policies including (but not limited to) Return & Exchange Policy, Refund Policy, and A-Z Guarantee.

1. Your Silkrute Account

After setting up an account at Silkrute.com, you are responsible for keeping your login credentials (username and password) confidential. Silkrute is not responsible for maintaining the confidentiality of customer's username and password as we don't share these credentials with anyone. After creating your account, you'll be responsible for all the activities that happen under your account. If you think your account is being used by unauthorized users or your password's confidentiality has been compromised, you must contact Silkrute's customer support immediately for further assistance. Silkrute has complete authority to reject an account proposal or terminate the account permanently in case of illegal activities. 

2. Privacy

 At Silkrute, our primary objective is to offer a completely secure shopping experience to the customers. We only share your personal details (including Name, Phone Number, and Address) details with our delivery partners to process your orders. However, we also use different cookies to analyze customer's behavior patterns and offer a personalized shopping experience. We may also contact you via electronic mail (on your registered email address) to share information regarding exclusive discounts and sales. If you don't wish to receive any emails from Silkrute, you can also terminate the services anytime you want. Read our Privacy Policy for further information. 

3. Website Accessibility 

We always focus on providing a seamless shopping experience to our customers. However, in case of repair, maintenance, or a technical glitch, we may suspend our services for any duration. Our services may also suspend in case of network errors at the backend. 

4. Communications

When using Silkrute's services, users have the right to place comments, product reviews, or contact us via email, given that the content is respectful and doesn't contain any false language. Silkrute holds the right to delete irrelevant comments and reviews from the website if they contain any obscene, disrespectful, or false language. 

5. Membership Charges

Silkrute doesn't ask users for any membership charges at all. You can create an account at Silkrute for free. In case you pay for membership charges, when approached by anyone under Silkrute's name, we could not be held responsible for issuing any refund. At Silkrute, you only have to pay for the orders you've purchased from the store.