Shri Krishna Foods Fryums (1 Kg)

Dear Team Amazon We have checked it from our side regarding the problemAs the link was given by the Previous mail sent by you(Above) We have opened link and Checked in Product Policy complain we haven't found any Complaint listed there(if you doubt us please check the pdf below which shows the product policy compliance).The results show that we haven't violated any policy( Please check the PDF given) As for the above questions. -Greater detail on the issues(s) that you believe caused the complaints about the condition of your items. When we contacted the Seller Help-line of Amazon we got to know that the Complaint was that we have sold the Used packageWhich is nothing but a 'misunderstanding by customer'.However we have tried our level best to Contact the Customer As the Contact details of the Customer aren't clear.It would be great if you can share the Contact Details of the Customer so that we can Communicate with him/her and could get a better information about why the Complaint was given. --Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the condition of your items We have Contacted the Seller help line They have given us only limited Information about this issue Once we are able to Communicate with Customer about how and what was the reason he made this Complaint we will be able to resolve this Problem from our side instantly. --Greater detail on the steps you have taken to prevent future complaints about the condition of your items. We have taken immediate measures by changing the Packaging Materitrong and good Quality Packing material is being Purchased by Us. Ranging from New Sealing Machine to other Essenti.We have been following your guidelines from the beginning...It is just that we aren't able to communicate to customer due to lack of contact information. We have never Violated them and it is the first time we got a Complaint about violation of the Amazon Guidelineswhich we